Raj Ratna

Privacy Policy: Last updated : 27/05/2025

Raj Ratna Hair Oil (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, mobile number, email address, billing and shipping address, and order details.
  • Payment Information: While placing an order, your payment is securely processed via Razorpay. We do not store your full card or UPI details.
  • Technical Information: IP address, browser type, device information, and cookies.
  • Usage Data: How you interact with our website, including time spent, pages visited, and links clicked.
  • Communication Data: Any messages or feedback submitted through WhatsApp, email, or contact forms.

2. How We Use Your Information

Your information is used to:

  • Fulfill and manage orders
  • Provide order updates and delivery status
  • Respond to customer inquiries
  • Send promotional offers (only with your consent)
  • Improve our website, services, and user experience
  • Ensure security and fraud prevention

3. Payment Processing with Razorpay

All payments on our website are processed through Razorpay, a secure and PCI-DSS-compliant payment gateway. Razorpay may collect and store your payment data (excluding full card numbers) in accordance with their own privacy policy.

You can review Razorpay’s privacy policy here:
👉 https://razorpay.com/privacy/

4. Sharing Your Information

We do not sell your personal data. We may share your information only with trusted partners:

  • Courier partners for shipping your orders
  • Razorpay for payment processing
  • Marketing tools (like SMS/email providers) for promotional communication
  • Analytics platforms to improve website performance

All partners are obligated to protect your data and use it only for necessary services.

5. Cookies

Our website uses cookies to enhance your experience. Cookies help us understand your preferences and deliver better service. You may disable cookies in your browser, but some features may not function properly.

6. Your Rights

You may:

  • Access the data we hold about you
  • Request corrections or deletion of your data
  • Opt out of marketing communications at any time

To make a request, email us at [Insert Your Email].

7. Data Security

We follow industry-standard measures to protect your personal data. While no method is 100% secure, we strive to use best practices to safeguard your information.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. All changes will be posted here with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please reach out to:
📧 [Insert Your Official Email]
📲 [Insert Your WhatsApp or Support Number]

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